Legal
Memberberry Refund Policy
How cancellations and refunds work for monthly and annual subscriptions.
Last updated: March 2, 2026
This Refund Policy is incorporated into the Terms of Use. Nothing in this policy limits rights available under applicable consumer protection laws.
Plan comparison
| Plan | Billing | Refund eligibility | Cancellation behavior |
|---|---|---|---|
| Monthly subscription | Billed month-to-month | Payments are non-refundable for partial months or unused time except where required by law or billing error correction. | Cancellation stops future renewals; access typically continues to end of current billing cycle. |
| Annual subscription | Billed once for a 12-month term | Eligible for prorated refunds only for unused full months that have not started. | Mid-term cancellation requests are handled by support and apply proration formula where eligible. |
Common scenarios
If you are on a monthly plan
- No refunds for partial months, unused time, downgrades, or mid-cycle cancellations unless law requires otherwise.
- Cancel before renewal to avoid the next monthly charge.
- Confirmed billing errors are corrected, including refunds where appropriate.
Annual proration formula
Refund = (Annual fee paid / 12) x Number of unused full months remaining
Example: if you paid $120 annually and cancel with 5 unused full months remaining, the refund is $50.
Full refund policy by section
Expand each section for complete policy language.
- Monthly subscription: billed month-to-month.
- Annual subscription: billed once per year (12 months).
- Billing cycle start date: start of paid term and monthly anniversaries for annual plans.
- Unused full month: a monthly period that has not started as of cancellation effective date.
Cancellation and refund requests
Contact support@appberry.dev with account email, plan type, and requested cancellation date. For billing disputes, include transaction IDs and charge timestamps.